Sales Administrator

Sales Administrator

A new opportunity has been created to join this independent, and highly innovative family bakery based in Chipping Sodbury. Hobbs House Bakeryis an exciting fifth generation artisan bakery with a thriving wholesale network and six shops across the Cotswolds and Bristol. Handmade bread for everyone is our mantra - from our iconic Sherston to sourdoughs and spelt loaves, brioche, croissants and our award-winning gluten free loaf- our product range is a s diverse as our team. We love food and educating our customers on the importance of real bread is at the heart of our business.

We are currently recruiting for a Sales Administrator to provide outstanding service to our network of brilliant customers.

The person

  • Friendly, Personable and a willingness to learn and develop within the role and beyond
  • We are looking for an individual who enjoys taking the initiative, and is comfortable conversing with a varied range of customers.
  • Good level of IT skills is essential- this role involves processing orders using our various in-house systems- full training provided
  • Comfortable working in a busy, fast moving environment you will be happy to cope with pressure, be flexible and able to multi-task proficiently.
  • You will have a natural interest in artisan food and experience gained in this industry is a benefit
  • A great sense of humour

The Job

  • The key task within this role is to provide excellent service to our customers and process their orders to their exacting requirements.
  • Customer service with a varied customer base- from independents (restaurants, pubs, farm shops) through to supermarkets, and small pub groups
  • Developing, maintaining and building relationships with new and existing customers.
  • Taking and processing orders accurately
  • exceptional telephone manner
  • Provide product knowledge and a love of our bread and brand
  • To work with colleagues and contribute towards the Hobbs House Bakery mission 'Handmade bread for everyone'

Job Type: Part-time

Hours:Monday- Thursday 09:00-13:00

Experience:

  • administration: 2 years (Preferred)

Location:Chipping Sodbury, Gloucestershire

If you would like to be considered for this position, please send your CV with a covering letter to bronwyn@hobbshousebakery.co.uk


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Delivery & Returns

Delivery

We use Priority Express as our main courier service. For smaller and our through the letterbox range, we use Royal Mail. Our aim is for you to receive your items as safely and securely as possible and we use Priority Express to help us with this.

The couriers deliver anytime between 8.00am and 6.00pm on your chosen delivery date although are generally delivered before 4.00pm. If you supply an email address, you will be able to live track your package via Priority Express' updates. Wednesdays and Fridays as our designated delivery days.

Orders can only be taken up to noon on Monday for Wednesday delivery and noon on Wednesday for Friday delivery, just in time for the weekend.

Delivery is an overnight service, however anything outside of Mainland Scotland will take an additional 1-2 days and may incur an additional charge - for more details please contact us before placing your order. We class Monday - Friday as working days. Saturdays and Sundays are not included in this calculation. 

Please note that we do not supply outside of Mainland UK. 

Ordering

We will accept any cancelled orders (excluding courses/vouchers) or changes to delivery date if notified by 10.00am the day before delivery is due. Please contact our Sales Team on 01454 321629 or by email sales@hobbshousebakery.co.uk to discuss anything with your order.

Returns

We want you to feel totally happy with your goods, so if you have any concerns or queries please get in touch with us. We are happy to replace items broken during transit or if the item does not meet your expectation. We must be notified within 14 days of arrival.