Loyalty Cards

Our new Loyalty Card is now available in all our shops.
Either save your points up for a big treat or put them towards your morning coffee.
Remember, you earn 5 points in every pound spent. 5 points = 5p back to you. 
Be sure to look out for exclusive members only offers coming soon too.

Loyalty Card Terms and Conditions

• The Hobbs House Bakery card scheme and Hobbs House Bakery associated clubs and benefits are operated by Hobbs House Bakery, Hatters Lane, Chipping Sodbury, BS37 6AA. Registered in England & Wales: company no. 4667987. Please do not send correspondence to this address
• Hobbs House Bakery can cancel, withdraw or alter the scheme at any time, including these terms and conditions or any individual Hobbs House Bakery Card account
• All Hobbs House Bakery loyalty cards belong to Hobbs House Bakery.
• The UK Hobbs House Bakery loyalty card scheme is only valid in UK Hobbs House Bakery stores.
• We do not issue additional cards for the same account
• If we identify that you hold two or more Hobbs House Bakery loyalty Card accounts, we may merge them into one account at our discretion.
• Hobbs House Bakery can take any action it considers appropriate, including removing or suspending a Hobbs House Bakery loyalty card account and points accrued if we have reason to believe you are abusing the scheme or associated clubs and offers
• Use of additional offers and benefits associated with your Hobbs House Bakery loyalty account are subject to store network availability
• Hobbs House Bakery will remove Hobbs House Bakery points from Hobbs House Bakery accounts that haven't been used for two years or have been closed
• To benefit from the Hobbs House Bakery loyalty card scheme you must be a United Kingdom resident aged 12 years or over.

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Delivery & Returns

Delivery

We use Priority Express as our main courier service. For smaller and our through the letterbox range, we use Royal Mail. Our aim is for you to receive your items as safely and securely as possible and we use Priority Express to help us with this.

The couriers deliver anytime between 8.00am and 6.00pm on your chosen delivery date although are generally delivered before 4.00pm. If you supply an email address, you will be able to live track your package via Priority Express' updates. Wednesdays and Fridays as our designated delivery days.

Orders can only be taken up to noon on Monday for Wednesday delivery and noon on Wednesday for Friday delivery, just in time for the weekend.

Delivery is an overnight service, however anything outside of Mainland Scotland will take an additional 1-2 days and may incur an additional charge - for more details please contact us before placing your order. We class Monday - Friday as working days. Saturdays and Sundays are not included in this calculation. 

Please note that we do not supply outside of Mainland UK. 

Ordering

We will accept any cancelled orders (excluding courses/vouchers) or changes to delivery date if notified by 10.00am the day before delivery is due. Please contact our Sales Team on 01454 321629 or by email sales@hobbshousebakery.co.uk to discuss anything with your order.

Returns

We want you to feel totally happy with your goods, so if you have any concerns or queries please get in touch with us. We are happy to replace items broken during transit or if the item does not meet your expectation. We must be notified within 14 days of arrival.