Terms & Conditions

Q. What are the Hobbs House Bakery terms and conditions?

A. By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with any aspect of these, then you should contact one of our team at sales@hobbshousebakery.co.uk or by ringing 01454 321629 before placing an order with us. These Terms and Conditions and your use of our web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your non-excludable statutory rights. This website and our Terms and Conditions have been designed for use within the United Kingdom and under UK law. Whilst we are happy to consider requests for products and enquiries from outside the United Kingdom, we give no warranty, express or implied, that the use of this website or the placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. A Contract between the customer and Hobbs House bakery Ltd for the sale of our products will only exist once an order has been accepted, at which point the buyers credit/debit card will be charged for the value of the goods dispatched. This does not affect the customer's statutory rights. Prices and availability of goods is subject to change without notice. Further Advice If you need more information on the bread or products we sell, or have any other queries, please call +44 (0)1454 321 629, or sales@hobbshousebakery.co.uk.

Q. What is my right to cancel?

A. Due to the perishable nature of some of the products - Hobbs House bakery will accept any cancelled orders prior to the goods being dispatched from the bakery. If you would like to discuss a cancellation please contact us directly via sales@hobbshousebakery.co.uk or by ringing us on 01454 321629. If you have recently placed an order with us and wish to cancel it, please email us at sales@hobbshousebakery.co.uk quoting your Order Reference No, Date order placed, Name. You will receive written confirmation of the cancellation of your order within 24 hours, excluding weekends and Bank Holidays when you will receive confirmation on the following working day.

Q. What is the HHB returns / refund policy?

A. If for any reason you are not happy with your Hobbs House bakery products or the service we provide, we will offer you a full refund. (But we'd really appreciate feedback to prevent us making the same mistake again). Any returns and refund will be sent within 48 hours of the matter being settled. Further Advice If you need more information on the bread or products we sell, or have any other queries, please call +44 (0)1454 321 629, or sales@hobbshousebakery.co.uk.

Q. What payment methods are available and do they include tax?

A. We accept online payment in a secure environment by credit or debit card. We currently accept Visa, Mastercard, Delta, Switch/Maestro & Solo. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. The current rate of VAT is 20%. Further Advice If you need more information on the bread or products we sell, or have any other queries, please call +44 (0)1454 321 629, or sales@hobbshousebakery.co.uk.

Q. How are my purchases delivered?

A. All our breads and meat boxes and the heavier of the baking equipment are delivered using an overnight next day service by a courier called Priority Express (we have Wednesdays and Fridays as our designated delivery days). We use Royal Mail for some of the smaller baking equipment items. All our perishable products are sent to you fresh and securely packed by the next working day delivery, except those parcels going to more remote destinations which may take a little longer. If in doubt please speak to our team on +44 (0)1454 321 629. Your order will be delivered any time between 9am and 5.30pm on the day you have specified, unfortunately delivery is not guaranteed for any particular time during the day. It is therefore essential that, when ordering you provide instructions for the courier company should you happen to be out when your goods are delivered. This could be an alternative house number, or in a safe place on your property such as in your garage or porch. Please let us know as soon as possible if your order has not arrived within the time frame. Please note that delivery dates may be affected by public or Bank holidays, If any doubt contact our team on +44 (0)1454 321 629. Further Advice If you need more information on the bread or products we sell, or have any other queries, please call +44 (0)1454 321 629, or sales@hobbshousebakery.co.uk.

Q. Are all of the HHB product accurately described?

A. We take every care to ensure that the description and specification of our products are correct at the time of going to press. Q.How do I make a customer complaint? A. Any complaints or queries you might have should be addressed to… Hobbs House Bakery, Hatters Lane, Chipping Sodbury, Bristol BS37 6AA

Q. What is the HHB disclaimer & limitations of liability?

A. Hobbs House bakery Ltd does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation. To the fullest extent permitted by law and save as provided above, neither Hobbs House bakery Ltd, nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Hobbs House bakery Ltd or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you. "The limitations of liability in these conditions shall apply equally for the benefit of Hobbs House bakery Ltd and any other associated company of Hobbs House bakery Ltd as if references to Hobbs House bakery Ltd included references to each such associated company." While Hobbs House bakery Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Hobbs House bakery Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information While Hobbs House bakery Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Further, Hobbs House bakery Ltd will not be responsible nor liable for your use of any other websites which you may access via links within this website. Hobbs House bakery Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Hobbs House bakery Ltd. The entire liability of Hobbs House bakery Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Hobbs House bakery Ltd will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Hobbs House bakery Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Hobbs House bakery Ltd No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Q. What are the HHB copyright and trademark restrictions?

A. The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Hobbs House bakery Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Hobbs House bakery Ltd Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them. Q.What are the HHB regiestered details? A. Registered Office: Hobbs House bakery Ltd. Units 6, Chipping Edge Estate Hatters Lane Chipping Sodbury South Glocestershire BS37 6AA Company Number: 4667987 VAT Number: GB 398 8198 69

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system. Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.