Sales Development and Account Executive

Specific Responsibilities:

• Provide excellent customer service at all times to our customers and potential customers.
• Answer and deal with all phone calls professionally and with a friendly manner.
• Process all customer orders via hone, email and online accurately and to timescales.
• Identify and feedback any customer concerns and follow up and manage all customer queries with orders.
• Schedule regular conversations with customers either via phone/email or face to face, keeping a log of next steps and actions taken. Review and monitor customer sales, and the progress of new accounts, to understand ordering patterns and targets, and to log reasons for lost sales and accounts. Report to Sales Manager at agreed regular intervals.
  
• Liaise with marketing team to provide relevant point of sale material to customers, ensuring that it is being used effectively.
• Liaise with relevant departments (production, despatch) to ensure smooth communication internally, as well as externally (eg - liaising with despatch regarding frozen order scheduling and relaying this information back to the customer).
• Obtain fully, all information relating to new customer enquiries before furthering enquiry with Despatch, Finance etc, or passing on to relevant wholesaler, or passing on to Sales Account Manager.
• Process all sales administration (end of day production figures, credit notes, invoices etc) accurately and to timescales.
• Be fully engaged with the launch of new products and promotions - complete sales related tasks on Product Launch Schedule to deadlines, and actively promote and upsell products, including seasonal products.
• Produce sales reports as required, ensuring to keep Cybake updated by maintaining new product and new customer categories to add into these reports.
• Attend any meetings as required.
• Any other task that may be reasonably demanded from time to time

      Everyone leaves with a loaf. Great bread is meant to be shared.

We are a 5th generation family bakery based in Chipping Sodbury, with shops throughout Bristol and the Cotswolds. We are proud to have been the first B Corp Bakery in the UK, a global movement driving change through ethical and sustainable business. Being a certified B Corp company means that we are committed to ensuring our staff feel valued, our communities feel supported, and our planet is protected. Our teams are spread across 5 sites, working together to put bread on the table.

Our company values shape our culture, and we look to recruit people that will complement them and contribute towards the future of Hobbs:

- Exceptional bread that everyone loves to eat handmade by skilled bakers.

- Providing excellent service to our customers, our people and our communities.

- Empowering and valuing our people to positively contribute to the culture and shared success of the business.

- Using ethical and sustainable principles to inform decisions.

More than just bread – as well as leaving each shift with a loaf of bread, we have a range of company benefits including:

- 40% discount to use in our shops and cafés

- An extra day’s holiday for your birthday

- Free lunch

- Matched giving for charity events up to £250

- Cycle scheme to spread the cost of a bike to commute to work

- Increased holiday allowance after 3,6,9,12,15 years

- Family tickets for local attractions

- Dedicated Wellbeing Team, Mental Health First Aiders, First Aiders and Financial First Aiders, and Menopause Champions.

To apply for this role, please send your CV and Cover Letter to megan@hobbshousebakery.co.uk