Here at Hobbs House Bakery, we take allergens very seriously. Allergens present on site are currently:
We have allergen controls in place such as colour coded ingredient bins, staff training and thorough clean downs. However, we cannot guarantee that our products are free from the above allergens due to site layout and manufacturing processes.
Our list of allergen containing products is available via this link(Updated Feb 28th 2019).
Our shop staff and sales team have specifications available to them to answer any questions customers may ask regarding the ingredients of our products, during visits to our shops or for queries over the phone/by email. Any of our labelled products will show any allergens in bold.
We currently market one loaf only as gluten free, the GiFt loaf. This loaf has regular gluten free testing at a local UKAS accredited lab, all of our results have been below the 20ppm limit set by law. We keep this product gluten free by having a dedicated gluten free room, which is kept separate from the bakery.
A number of our products are wheat free, containing alternatives grains such as rye and spelt, however this does not mean that they are free from gluten. Those with coeliac disease should consult their doctor before trying out wheat free products.
Those who find bread to be bloating, but do not have coeliac disease, could remove all wheat products from their diet and slowly introduce alternative products such as sourdough (as it does not contain added yeast) or rye/spelt bread, which many find easier to digest.
All of our products are suitable for vegetarians, except for sausage rolls, meat pasties and lardy cakes. Our staff are able to advise on which of our products are suitable for vegans, most of our breads already are and we also have a growing range of vegan confectionary items.
We use Priority Express as our main courier service. For smaller and our through the letterbox range, we use Royal Mail. Our aim is for you to receive your items as safely and securely as possible and we use Priority Express to help us with this.
The couriers deliver anytime between 8.00am and 6.00pm on your chosen delivery date although are generally delivered before 4.00pm. If you supply an email address, you will be able to live track your package via Priority Express' updates. Wednesdays and Fridays as our designated delivery days.
Orders can only be taken up to noon on Monday for Wednesday delivery and noon on Wednesday for Friday delivery, just in time for the weekend.
Delivery is an overnight service, however anything outside of Mainland Scotland will take an additional 1-2 days and may incur an additional charge - for more details please contact us before placing your order. We class Monday - Friday as working days. Saturdays and Sundays are not included in this calculation.
Please note that we do not supply outside of Mainland UK.
We will accept any cancelled orders (excluding courses/vouchers) or changes to delivery date if notified by 10.00am the day before delivery is due. Please contact our Sales Team on 01454 321629 or by email firstname.lastname@example.org to discuss anything with your order.
We want you to feel totally happy with your goods, so if you have any concerns or queries please get in touch with us. We are happy to replace items broken during transit or if the item does not meet your expectation. We must be notified within 14 days of arrival.