Privacy Policy

Hobbs House Bakery
Last updated: May 2026

We are committed to protecting your privacy and handling your personal information responsibly, transparently and respectfully in line with UK GDPR and our values as a purpose led family business and certified B Corp.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, sign up to our newsletters, contact us or otherwise interact with us.

Our approach to customer communications and marketing is guided by our Ethical Marketing, PR & Communications Policy.

Who We Are

Hobbs House Bakery operates this website and related services, including our online shop, customer communications and digital platforms.

Our website is powered by Shopify.

For the purposes of data protection law, Hobbs House Bakery is the data controller of your personal information.

Contact details:

Hobbs House Bakery
Hatters Lane
Chipping Sodbury
Bristol
BS37 6AA

Email: hello@hobbshousebakery.co.uk

The Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide Directly

Name
Billing and delivery address
Email address
Telephone number
Account login details
Order and payment details
Communications with us
Newsletter preferences
Product reviews or feedback

Information Collected Automatically

When you use our website, we may automatically collect:

IP address
Browser and device information
Website usage information
Pages viewed and products browsed
Cookies and analytics information

This helps us improve our website, customer experience and services

How We Use Your Information

We use your information to:

Process and fulfil orders
Deliver products and services
Communicate with you about your orders
Provide customer support
Send newsletters or marketing communications where you have chosen to receive them
Improve our website and services
Prevent fraud and maintain website security
Meet legal and regulatory obligations
We will only use your information where we have a lawful basis to do so, including:
Fulfil our contract with you
Comply with legal obligations
For legitimate business interests
Gain your consent where required

Marketing & Ethical Communications

We aim to always communicate responsibly and respectfully relevant information.

We may contact you with updates, news, products, offers or stories we believe may be relevant to you if:

You have signed up to receive marketing communications, or
You are an existing customer, and applicable law allows us to do so.

You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails or by contacting us directly.

We do not knowingly sell customer data to third parties.

We occasionally use:

Email marketing
Sponsored social media posts
Website analytics
Limited targeted advertising

to help us communicate effectively with customers.

We regularly review our communications to ensure they remain:

Transparent
Respectful
Proportionate
Aligned with our values

Use of AI

We may occasionally use AI assisted tools to support activities such as proofreading, drafting or structuring content.

All final communications and marketing materials are reviewed and approved by our team.

Where AI generated content is used significantly, we aim to do so transparently and responsibly.

We do not use AI to make automated decisions about customers.

Shopify & Third Party Providers

Our online store is hosted by Shopify, which enables us to sell products and services online.

We also work with trusted third-party providers who help us operate our business, including:

Payment providers
Delivery couriers
Website and IT providers
Analytics providers
Email marketing platforms

These providers only process personal information where necessary to provide their services to us and are expected to handle it securely and lawfully.

Examples may include:

Shopify
Google Analytics
Klaviyo
Payment providers such as PayPal or card processors

You can read more about Shopify’s privacy practices here:
https://privacy.shopify.com/en

Cookies & Analytics

Our website uses cookies and similar technologies to:

Keep the website functioning properly

Remember preferences
Improve website performance
Understand how customers use our website
Help us improve our services and marketing

Some cookies are essential for the website to work.

You can manage cookie preferences through your browser settings.

We also use Google Analytics to help us understand website usage and improve customer experience.

CCTV

CCTV operates in some of our premises to help ensure safety, security and crime prevention.

CCTV footage is typically retained for up to 14 days unless required for investigation purposes.

Where legally required, we may share CCTV footage with law enforcement or relevant authorities.

Sharing Your Information

We may share your personal information:

With trusted service providers working on our behalf
Where necessary to fulfil orders or services
Where required by law
To protect our rights, customers or business
With regulators or law enforcement where legally required

We do not sell your personal information.

International Transfers

Some of our service providers may process data outside the UK or European Economic Area.

Where this happens, we take appropriate steps to ensure your information remains protected in accordance with applicable data protection laws.

Data Retention

We keep personal information only for as long as reasonably necessary:

To provide our services
Comply with legal obligations
Resolve disputes
Maintain records
Improve our services

When information is no longer required, it is securely deleted or anonymised.

Your Rights

Under UK GDPR, you may have rights including:

The right to access your information
The right to correct inaccurate information
The right to request deletion
The right to restrict processing
The right to object to marketing
The right to data portability
The right to withdraw consent

To exercise any of these rights, please contact us using the details above.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Website: https://ico.org.uk

Children’s Privacy

Our website and services are not intended for children, and we do not knowingly collect personal information from children without appropriate consent.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology or how we operate.

The latest version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy or how we use your information, please contact: