Cookery School FAQ
Q. Can we take photographs and use mobile phones?
We encourage the use of photography in the workshops. We ask that you take into account the preference and privacy of the other students. Please do not disturb other guests with excessive phone use, we also ask that any videoing be kept to a minimum. We will often take photographs on the day at our courses which will be posted on Instagram, Twitter, Flickr and Facebook, please let us know if you would rather not be included. If you want to join in the conversation, like us on Facebook or look for us on Instagram and Twitter.
Q. How is my cookery course booking confirmed?
Once you have booked a course with us you will receive confirmation of your order by email along with specific information about the running of the day. If you have purchased this as a gift for someone then please pass this on to them.
Q. What happens if HHB Cookery School cancels a course booking?
In the unlikely event of the cancellation of a course by Hobbs House School, we will fully refund you or offer a swap to another course. We cannot be held liable for any third-party costs, such as travel bookings or accommodation.
Q. What happens if I need to cancel a course booking?
Amendments to bookings can be made up to 28 days before the start of the course; we will happily swap you to a different course if you change your mind before this time. The course fee will only be refunded if we fill your space on the course. Each case will be considered individually.
Q. What happens if I am having trouble booking?
If you are having any trouble booking at all, please just give us a call at our bakery on 01454 321629
Q. What is the HHB School health & safety policy?
You will be given a full housekeeping overview at the beginning of your course, which will include information on the nearest fire exits, kitchen standards and toilets. We ask all attendees to wear shoes with flat, non-slip soles and covered toes as well as practical clothing. We will provide aprons. Hobbs House School and Bakery is a non-smoking building.
Q. What do I do if I have a specific dietary requirement?
Please let us know two weeks in advance, if you have any dietary requirements, allergies or intolerances and we will do our best to accommodate your needs. We cannot guarantee that course content will be altered for specific requirements.
Q. What do I do if I am ill or need to contact someone on the day of the course?
If you need to speak to us on the day of the course please call the school direct, which is situated above our shop in Chipping Sodbury on 01454 317525. No refund will be given for non-attendance due to illness.
Q. What is included?
Ingredients, utensils, knives, equipment and aprons are provided for all courses. We also provide refreshments throughout the day. Please check individual course details for more specific information.
Q. Can I book my child onto an adult course?
Unless otherwise stated in the course details, the classes are not suitable for children and can only be attended by people over the age of 16.
Q. Will the course content be the same as the description on the website?
We reserve the right to make amendments to any workshop or masterclass content and recipes without notice.
Hobbs House Bakery reserve the right to refuse entry to or ask a person to leave should we consider their behaviour unacceptable, or disruptive to other attendees.