Despatch Team Leader

The role:

We are seeking a Despatch Team Leader to organise the team and ensure a high quality despatch service is provided.

Specific Responsibilities:

• Lead the team with all aspects of packing, slicing, wrapping, storage, picking and delivering activities and the general work area associated with this.
• Ensure all customer orders are despatched effectively
• Manage staffing levels to suit team and company needs ensuring correct level of resource for smooth running of despatch team.
• Support with identifying all areas of training to ensure that the team are fully resourced to carry out all despatch activities effectively.
• Ensure that the team are complying with all Health & Safety and Food Safety guidelines.
• Be involved with communication between Production and Sales teams, liaising with regard to product or customer issues.
• Ensure an effective handover to next Despatch shift/Sales team
• Ensure all shift paperwork is completed to the required standard.
• Ensure that all faulty machinery is reported promptly and secured in a manner that makes it safe.
• To organise resources such as pallets, labels, racks, baskets and cardboard.
• Ensure that everyone is following the “Clean As You Go” policy and ensure that no unlabelled stock is present in the department.
• Complete stock checks accurately as required.
• Attend all relevant meetings as required
• To undertake other duties of a similar nature as reasonably required by your line manager.

Fresh

• Own the slicing, wrapping, labelling and packing of the fresh element of our business.
• Ensure that orders are packed accurately to customer specification.
• Manage A. David and early deliveries.
• Address shortages with the resources that you have available at the time
• Communicate with the customer and sales. Investigate where possible to determine root cause.

Frozen

• Own the frozen element of the business.
• Liaise with production to ensure alignment with Despatch labour.
• Direct the daily activities of the packing team
• Own the large slicing machine and the flow wrapper.
• Responsible for upkeep and management of the freezer and blast freezer.
• Liaise with frozen customers in regards to their order placement, booking onto Cybake, arrange the relevant transport and prepare the paperwork.
• Ensure that all out load paperwork is completed in a manner that enables the company to respond to any delivery queries.

Driving

• Own the driving element of the business.
• Support the day to day maintenance of the fleet vans, including servicing and liaising with suppliers.
• Ensure the vans are left to the company standard of cleanliness both inside and out.
• Check that all information for the daily rounds is available for the team.
• Investigate parking, speeding fines and any driving complaints.

What you’ll love about working with us
We strive to be a brilliant place to work. We are proud of the fact that in our last staff survey 95% said that they felt satisfied with their job. Being a certified B Corp means that we are committed to ensuring our staff feel valued, our communities feel supported and our planet is protected.

Some of our benefits include;

• Free lunch with fruit and hot drinks
• A loaf of bread to take home each day.
• Free tickets for local attractions and days out.
• An extra days holiday for your birthday.
• A wellbeing team to support each other including a wellbeing focused month each year packed full of team activities.

Our story
We are a fifth generation family business that has been baking the finest bread, cakes and pastries since 1920. Throughout the last 100 years we have been committed to being the very best for our people, communities and environment. We were the first British bakery to be a Certified B Corporation which means that we use our business as a force for good. B Corps are a global community that put people and the planet first.

Our delicious, handmade products are enjoyed in our five shops and right across the South West and beyond. Find them in farm shops, delis, restaurants and cafes. We are proud to work with many customers that share our values of sustainability and quality such as The National Trust, Boston Tea Party, and Gloucester Services.

Our bakery
We are a friendly and busy bakery making a wide range of artisan sourdoughs, overnight doughs, rolls, and speciality bread; many of which are award winning. Our confectionary team make a wide range of delicious loaf cakes, tray bakes and pastries.

To apply for this role, please email megan@hobbshousebakery.co.uk