Assistant Manager

The Role

We are looking for an Assistant Shop Manager to join our Gloucester Road team. You will support the shop manager and team members in all aspects of the day to day running of our successful shop and café. We need somebody who will be able to confidently deputise for the manager on their day off and holidays, and ensure that all admin tasks are fully compliant. You will be able to lead and communicate effectively with the rest of the team, demonstrate excellent customer service and product knowledge, and be passionate about our bread, cakes and coffee!

Hours: Full time - 37.5 hours - 5 days a week

Salary: Dependent on experience

Key responsibilities:

• To deliver an excellent level of customer service across all aspects of the role, including serving customers, product knowledge, using the till, making hot drinks, making sandwiches, assisting with simple food preparation and patisserie assistance, following food safety and health and safety guidelines
• To ensure a full, enticing and relevant food offering and retail display is present throughout the trading window.
• To ensure all daily and weekly administration tasks are fully compliant (includes cashing up daily and weekly)
• To ensure a consistent process for ordering and receiving goods
• To assist in managing staffing needs (produce weekly rotas, manage annual holidays)
• To assist with ensuring that all shop staff are trained in a timely manner and training records are updated accordingly
• To ensure that the shop is always clean and tidy.
• To ensure that all records (cleaning, temperatures, SFBB records) are always fully completed and up to date
• To ensure continuous and effective communication with team members
• To lead by example and support the team to provide excellent customer service at all times
• To support the team to meet excellent merchandising standards in line with the Hobbs House brand.
• To support any marketing campaigns
• To undertake other duties of a similar nature as reasonably required by your line manager

Our story
We are a fifth generation family business that has been baking the finest bread, cakes and pastries since 1920. Throughout the last 100 years we have been committed to being the very best for our people, communities and environment. We are the only British bakery to be a Certified B Corporation which means that we use our business as a force for good. B Corps are a global community that put people and the planet first.

Our delicious, handmade products are enjoyed in our five shops and right across the South West and beyond. Find them in farm shops, delis, restaurants and cafes. We are proud to work with many customers that share our values of sustainability and quality such as The National Trust, Boston Tea Party, and Gloucester Services.

Our shops
We have five thriving shops which aim to be the beating heart of our communities. They are renowned for their excellent customer service, quality bread, tasty coffee and tempting cakes and pastries.

What you’ll love about working with us
We strive to be a brilliant place to work. We are proud of the fact that in our last staff survey 95% said that they felt satisfied with their job. Being a certified B Corp means that we are committed to ensuring our staff feel valued, our communities feel supported and our planet is protected.

Some of our benefits include;

• Free lunch with fruit and hot drinks
• A loaf of bread to take home each day.
• Free tickets for local attractions and days out.
• An extra days holiday for your birthday.
• Employee Assistance Programme
• A wellbeing team to support each other including a wellbeing focused month each year packed full of team activities.

To apply, please email your CV and cover letter to alicec@hobbshousebakery.co.uk or pop into the Gloucester Road shop.